1. Introduction
NeuroCore AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our
artificial intelligence services and visit our website.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information, including:
- Name and contact information (email, phone number)
- Account credentials
- Payment and billing information
- Company name and job title
2.2 Usage Data
We automatically collect certain information when you use our Services:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- API usage statistics
- Error logs and performance data
2.3 Data Processed Through Our APIs
When you use our AI services, we may process data you submit for analysis. This data is processed
according to your instructions and our data processing agreement.
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our Services
- Processing transactions and sending related information
- Sending promotional communications (with your consent)
- Analyzing usage to improve our Services
- Detecting and preventing fraud or abuse
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate our business (payment
processors, cloud providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset
sales
We do NOT sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- SOC 2 Type II certification
- Multi-factor authentication for sensitive operations
6. Data Retention
We retain your information for as long as your account is active or as needed to provide
services. You may request deletion of your data at any time. Some information may be retained
for legal compliance purposes.
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
8. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We
ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by
the European Commission.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect
personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting
the new policy on this page and updating the "Last updated" date.
11. Contact Us
For privacy-related inquiries:
- Email: privacy@neurocors.com
- Data Protection Officer: dpo@neurocors.com